The technical support available depends on the type of problem.
HELP DESK:
Problems with education laboratory equipment, education email or
education webpages can be directed to the ed-IT Help Desk:
Email: ed-IThelp@unimelb.edu.au
Phone: (03) 8344 8736
Fax: (03) 8344 8391
Or in person to:
ed-IT Help Desk,
Level 2 Doug McDonell Building.
The standard Help Desk times are:
9:00am - 8:00pm Monday - Thursday
9:00am - 6:00pm Friday &
12:00noon - 5:00pm Saturday
NB: These hours may be reduced during non-teaching times.
Please note: It is not the responsibility of the Help Desk to
provide training in using applications. ITS run short courses
on most common applications (some for free) and most programs
now have built in tutorials and extensive help files.
It is in you own interests to ensure you are able to use basic
applications and The University has the expectation that students
have this knowledge.
ReTS :: On-Line Request Tracking System
The Request Tracking System is designed to make it easier for staff to report problems with hardware, software, email or the like to the ed-IT Help Desk. You can register problems directly with the 'Log a New Request' page and follow their progress with the 'View Request Status' page.
This is the preferred method for staff to report problems.
Request Tracking System:
Request Support or
Report a Problem
DEPARTMENTS:
If you are a member of a Education Department contact your LITE.
Contact Details for LITEs and ed-IT.
INFORMATION DIVISION:
Problems with Information Division (ITS) accounts including central email, webraft and
dial-in access (PPP) should be directed to the ITS hotline:
Email: hotline@its.unimelb.edu.au
Phone: (03) 8344 4488
The ITS hotline (phone and email) operates:
8:30am - 5:00pm Monday - Friday
Or problems can be presented in person to the counter at TIPS
(Technology Information Points of Service), on the second level of the
Thomas Cherry Building [Info Div]
THIRD PARTY:
Problems with third party email, such as Hotmail, Ozemail,
Netscape mail etc, need to be directed to the relevant third party.
The University does not support these facilities and information on
contacting their technical or account support should be available on
the relevant web page.
Supported_Platforms
Operating systems supported by ed-IT
Technical_Support
Some Technical Support Links.
Software
Software recommended by, and supported by ed-IT
Backups
When everything goes wrong it's good to know this is in place.
IT Training
Sometimes just reading the manuals doesn't do the trick;
some help to track down some training is at hand.
Hardware
SCSI, USB, FireWire, ZIP, JAZ .... not only good for a game of scrabble.
Personal Hardware
LITE responsibilities toward privately owned IT equipment.
ITS Tech Support
ITS Tech Support.
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