Contact Us
Level 2, Doug McDonell Building
The University of Melbourne VIC 3010
Fax (+61 3) 8344 8391
The staff of ed-IT can assist with queries related to the use of information technology within the Melbourne Graduate School of Education. To improve efficiency, queries are to be channeled through one of the two service areas provided for this purpose.
- Students enquiries
- Email ed-IThelp@unimelb.edu.au or telephone the ed-IT Help Desk (+61 3) 8344 8736
- Staff enquiries
- On-line via ReTS or telephone the ed-IT Support Line (+61 3) 8344 9933
Our Staff
Team Leaders
- IT Manager
- Christine Hand
- Multimedia Team Leader
- vacant
- Applications Development Team Leader
- Nick Duncan
- IT Operations Team Leader
- Darren Robertson
- IT Service Centre Team Leader
- Leigh Rollinson
Full List
IT Manager
Ms Christine Hand
IT Manager
Phone: +61 3 8344 8423
Email: c.hand@unimelb.edu.au
Multimedia
Multimedia staff provide services to staff and students with:
- Website design & construction (HTML and forms processing)
- Digital Video Production
- Providing applications support to academic staff
- Multimedia Design
- Graphic Design
- CDROM & DVD production
| Vacant Multimedia Team Leader |
Mr Rob Buttrose Web and Online Development Officer Phone: +61 3 8344 0126 Email: buttrose@unimelb.edu.au |
Applications Development Team
Systems Development staff are responsible for:
- Developing applications for academic and administrative staff, such as the Enquiries System, SOCS, WebGate and Phoenix.
- Providing ongoing applications maintenance and support
- Core services of file sharing, lab printing, email lists and database maintenance
- Planning and analysis for new services and technologies
- Administration of servers used for the above services
| Mr Nick Duncan Senior Web Applications Developer Phone: +61 3 8344 8271 Email: nwduncan@unimelb.edu.au |
Mr Andrew Ritchie Server and Database Administrator Phone: +61 3 8344 8719 Email: aritchie@unimelb.edu.au |
IT Operations
IT Operations staff are responsible for:
- Infrastructure and operations
- ed-IT computer laboratories
- Network cabling for data and telephones
- Standard operating environments (SOE) hardware and software
- Servers, switches and storage
- Security
- Technology recommendations for new venues
| Mr Darren
Robertson IT Operations Team Leader Phone: +61 3 8344 3959 Email: dcr@unimelb.edu.au |
Ms Rebecca Liu Student Lab Manager Phone: +61 3 8344 3958 Email: r.liu@unimelb.edu.au |
IT Service Centre
IT Support Staff known as Local IT Experts (LITEs) provide support for staff and postgraduate students within the School. Desktop Support covers
- New staff induction, accounts, access, email
- Desktop software installation and maintenance
- Desktop security
- Computing assistance and technology advice
- Help Desk student support
| Mr Leigh
Rollinson IT Service Centre Team Leader Phone: +61 3 8344 8415 Email: lroll@unimelb.edu.au |
Mr Kim Jack IT Support Officer Phone: +61 3 8344 3916 Email: k.jack@unimelb.edu.au |
| Mr Roy Chean IT Support Officer Phone: +61 3 8344 8300 Email: rchean@unimelb.edu.au |
Mr Greg Mitchell IT Support Officer Phone: +61 3 8344 9568 Email: g.mitchell@unimelb.edu.au |
| Mr Paul Weiser IT Support Officer Phone: +61 3 8344 9545 Email: p.weiser@unimelb.edu.au |
Mr Chris Ulbrick IT Support Officer Phone: +61 3 8344 8577 Email: ulbrick@unimelb.edu.au |
| Mr Andy Do IT Support Officer Phone: +61 3 8344 8233 Email: huy.do@unimelb.edu.au |
Mr Philip Legge IT Support Officer Phone: +61 3 8344 5113 Email: p.legge@unimelb.edu.au |
| Mr Brian O'Neill IT Support Officer Phone: +61 3 8344 9789 Email: boneill@unimelb.edu.au |